Privacy Policy

This Privacy Policy outlines the approach of AirBezz Express Private Limited ("AirBezz"), operating through AirBezz.com, towards Data Protection and Privacy to fulfil its obligations under applicable laws and regulations. This Privacy Policy applies to all Personal Data processed by AirBezz, whether in physical or electronic form. 

In this Privacy Policy, the expressions "Personal Data", "Data Principal", "Data Fiduciary", "Data Processor" and "Processing" shall have the meanings assigned to them under the applicable privacy laws.
 
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data. 

Throughout this document, the terms "we", "us", "our", and "AirBezz" refer to AirBezz Express Private Limited, including its website (AirBezz.com), applications, APIs, and related services. Wherever we use "you" or "your", it refers to any visitor, customer, merchant, exporter, importer, business entity, or user of our Platform.

Who We Are

AirBezz Express Private Limited ("AirBezz"), operating through AirBezz.com, is a company incorporated and registered in India. AirBezz.com is engaged in the business of providing AI-powered Cross-Border Shipping, International Courier Services, Freight Forwarding, Fulfillment, Warehouse Solutions, Customs Documentation, Shipping Technology, API Integrations, and eCommerce Logistics Solutions through its website, customer dashboard, APIs, mobile applications, and other digital platforms (collectively referred to as the "Platform") to eCommerce sellers, D2C brands, SMEs, manufacturers, exporters, enterprises, and other business customers.

Roles We Play

We play the role of a Data Fiduciary (Data Controller) when we collect
and process Personal Data about you.

We play the role of a Data Processor when we collect and process
Personal Data on behalf of another Data Fiduciary, courier partners,
marketplace integrations, payment gateway providers, merchants, or other
authorised business partners.

Our Commitment

We are committed to protecting your privacy and therefore our Personal
Data handling practices are continually reviewed and updated to ensure
compliance with the applicable privacy laws and regulations.

Personal Information Gathered By Airbezz

The information we learn and gather from you, whether personal or
otherwise, is used to register you, verify your identity, complete KYC
verification, permit you to use our Platform, process shipment bookings,
facilitate domestic pickups and international deliveries, process
payments, generate shipping labels and commercial invoices, provide
shipment tracking, communicate with you, provide customer support, send
promotional offers and service updates, comply with legal obligations,
and generally maintain your account with us.

We also use this information to personalise your experience, improve our
Platform, enhance our services, analyse platform usage, maintain your
account, improve customer experience, prevent fraud, enhance platform
security, develop new products and features, and comply with applicable
legal and regulatory requirements.

Information You Give Us

We receive and securely store any information you provide while using
AirBezz.com or communicate to us in any other manner. You may choose not
to provide certain information; however, doing so may limit your ability
to access or use certain features and services available on our
Platform.

We use the information you provide for purposes including creating and
managing your account, verifying your identity, processing shipment
bookings and payments, responding to your requests, providing customer
support, communicating important service updates, and delivering our
logistics and technology services efficiently.

Information We Collect About You

We receive and store certain types of information whenever you interact
with our Platform. Like most modern websites and online platforms,
AirBezz.com uses cookies, web beacons, log files, and similar
technologies to understand user behaviour, improve platform performance,
and maintain security.

We may automatically collect information including your IP address,
browser type, operating system, device information, location information
(where permitted), login details, usage patterns, network information,
cookies, and session data.

This information helps us improve platform performance, maintain
security, personalise user experience, perform analytics, and provide
location-based services where applicable.

Information From Other Sources

We may receive information about you from our courier partners,
logistics providers, freight forwarders, customs authorities, government
agencies, payment gateway providers, marketplace integrations, shipping
technology providers, identity verification partners, business partners,
and publicly available sources, where permitted by applicable laws.

We use this information to update and verify our records, improve
shipment accuracy, facilitate customs clearance, complete deliveries,
process transactions, enhance customer experience, prevent fraud,
maintain the security of our Platform, and comply with applicable legal
and regulatory requirements.

We may also receive updated delivery status, address corrections,
tracking information, and shipment-related updates from our courier
partners and logistics providers to ensure accurate deliveries and
provide efficient shipping services.

Categories Of Personal Data

Categories of Personal Data collected and processed by us include:

Demographic & Identity Data: Name, business name, email address, mobile
number, shipping address, billing address, pickup address, country, date
of birth (where applicable), profile photograph, GST Number, IEC Number,
PAN, Aadhaar, Passport, and other government-issued identity documents.

Financial Information: Transaction amount, payment details, bank account
details, payment gateway references, wallet transactions, and billing
information.

Shipment Information: Sender details, receiver details, shipment
details, parcel dimensions, weight, invoice value, commercial invoice,
customs documents, tracking information, and shipping labels.

Online Identifiers & Technical Data: IP address, cookies, browser
information, operating system, device identifiers, network information,
login logs, and usage analytics.

Location Information: Location data obtained from your device, browser,
IP address, GPS (where permitted), or shipment addresses.

Communications Information: Metadata and Personal Data received through
emails, SMS, WhatsApp, live chat, phone calls, customer support
requests, and other communications.

Usage Information: Information regarding how you use our Platform, pages
visited, features used, clickstream information, and platform activity.

Kyc Documents

We may collect KYC documents including PAN Card, GST Registration
Certificate, IEC Certificate, Aadhaar Card, Passport, AD Code, LUT
Certificate, Cancelled Cheque, Company Registration Documents, Digital
Signature, and other documents required under applicable laws.

Where permitted, customers may choose to provide alternative
government-issued identity documents for verification purposes.

Consent

By using the Website, Platform, APIs, customer dashboard, or by
providing your Personal Data, you consent to the collection, storage,
processing, transfer, and use of your information in accordance with
this Privacy Policy, including your consent for sharing your information
where required for providing our services or complying with applicable
laws.

Purpose Of Data Collection

We use your Personal Data to process shipment bookings, verify your
identity, complete KYC verification, process payments, generate shipping
labels, facilitate customs clearance, provide shipment tracking, deliver
customer support, improve platform functionality, personalise user
experience, communicate service updates, provide marketing
communications (where permitted), detect fraud, ensure security, and
comply with applicable legal and regulatory obligations. We may also use
your information for risk management, fraud prevention, internal
auditing, dispute resolution, service improvement, analytics, and
business continuity purposes.

Cookies And Trackers

Our Platform uses cookies, web beacons, pixels, Google Analytics, and
other tracking technologies to improve website performance, analyse
traffic, enhance security, remember user preferences, and improve the
overall customer experience.

You may disable cookies through your browser settings; however, doing so
may affect certain features of our Platform.

Personal Data Disclosure

We may disclose your Personal Data to courier partners, logistics
providers, warehouse partners, customs authorities, government agencies,
payment gateway providers, SMS and email service providers, cloud
hosting providers, API integration partners, marketplace platforms,
professional advisers, and other third-party service providers where
necessary for providing our services or complying with applicable laws.
AirBezz does not sell or rent your Personal Data to third parties for
their independent marketing purposes.

International Data Transfers

As AirBezz provides international shipping and cross-border logistics
services, your Personal Data and shipment information may be transferred
to international courier partners, customs authorities, freight
forwarders, logistics providers, payment processors, technology
providers, and government agencies located outside India solely for the
purpose of fulfilling your shipments and complying with applicable laws.
AirBezz takes reasonable measures to ensure that such transfers are
protected in accordance with applicable data protection laws.

Data Security.

We implement appropriate physical, technical, and organisational
safeguards to protect your Personal Data, including SSL encryption,
secure cloud infrastructure, access controls, secure APIs, data
encryption, firewall protection, monitoring systems, and regular
security reviews.

While we use industry-standard security measures to safeguard your
Personal Data, no method of electronic transmission or storage is
completely secure. Therefore, we cannot guarantee absolute security,
although we continuously work to protect your information.

Data Retention

Your Personal Data is retained only for as long as necessary for the
purposes described in this Privacy Policy or as required by applicable
laws. We take reasonable steps to securely delete, anonymise, or
de-identify Personal Data when it is no longer required.

Children'S Privacy

Our services are intended for individuals and businesses aged 18 years
or above. We do not knowingly collect Personal Data from minors.

Your Rights

Subject to applicable laws, you have the right to access, review,
correct, update, or request deletion of your Personal Data. Where
applicable, you may also withdraw your consent for the processing of
your Personal Data, subject to legal and contractual obligations. If you
have any questions or unresolved concerns regarding your Personal Data,
you may contact us using the details provided below.

Contact Us

For any queries, requests, or complaints related to privacy or data
protection under applicable laws and regulations, you may contact us at:

General Support: support@airbezz.com

Legal & Privacy: legal@airbezz.com

In accordance with applicable laws, the following Grievance Officer has
been designated to address privacy-related concerns:

Legal Adviser & Grievance Officer:

Email: legal@airbezz.com

Address: AirBezz Express Private Limited
Asset-5A, Aerocity, JW Marriott Hotel Hospitality District
Near IGI Airport, New Delhi - 110037, India